How does a conversio bot work?
Conversio bots are designed to mimic human conversation, respond to certain keywords, and collect information about a visitor’s needs so you can better assist them.
Let’s look at how this works with a customer service bot example: When a visitor chats with your bot, they might ask “What is your return policy?”
Your bot will recognize the keyword “return policy” and send a message that reads “We accept returns within 30 days of purchase.”
The bot will also recommend products (if applicable). Then, the visitor will press “send”, and the bot would respond with the information requested. The visitor may also type “I’d like to buy a new laptop”.
The bot will recognize the keyword “laptop” and ask the visitor if they have any preference in particular. However, note that unlike advanced and innovative chatbots, some types of chatbots such as ConversioBot has pre-populated questions and answers for helping customers.
These are simple but effective conversio bots that give the business an unfair advantage of asking leading questions and framing answers according to the action the chatbot designer desires from a visitor.
For example in the above scenario (advanced conversio bots) where a visitor type "I'd like to buy a new laptop" it would be a prompt from the simple conversio bot with something like, "are you interested in buying a new laptop"?
A visitor will be given a response choice of "yes" or "no" and in case the prospect answers with a "yes", then the follow up would be a question that goes like, "which laptop do you prefer in particular"?
Then of course the bot would list different buttons with a range of laptops they offer for the visitor to pick their preference.
The chatbot would continue with questions and answers including upsells like laptop software related to the laptop that a visitor has indicated their intererst in.